Frequently Asked Questions

Have more questions? Great! We have answers. Here is a short list of some of the most common questions we receive.

I’m Not Sure How Much It Would Really Cost

The final pricing will depend on how much space your sites use. When you place an order, you can backup as many sites as long as the sites (and all the backups) fit into 1GB. If you need space, we will let you know and will work with you to add extra space into your account. Extra space is available for another $5 per GB per month. Here are some examples:

2GB x $5(Weekly) x 1  set= $10 per month
2GB x $5(Weekly) x 2  set= $20 per month
2GB x $5(Weekly) x 3  set= $30 per month
2GB x $5(Weekly) x 4  set= $40 per month

2GB x $10(Daily) x 1  set= $20 per month
2GB x $10(Daily) x 2  set= $40 per month
2GB x $10(Daily) x 3  set= $60 per month
2GB x $10(Daily) x 4  set= $80 per month

What Is A Backup Set?

A backup set is the number of backup files you want to store. If you need 1 backup set then we will only store the last backup for you and the previous set will be deleted. If you need 2 sets, we will only store the last two backup files.

For example if you order 2 backup sets and daily backup then we will only store today and yesterday’s backup (or yesterday and the day before if the backup for the day has not yet been performed).

If you order 2 backup sets and weekly backup, then we will only store this and last week’s backup (or last week and the week before if the backup for the week has not yet been performed)

I Do Not Need A Full Gigabyte Can You Pro-rate?

No. Space is sold by full Gigabytes. If your sites only come up to 1.2, 1.5 etc Gigabytes, you will be quoted based on 2GB. Websites grow over time. This way, it leaves you room to grow.